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‎09-21-2016 09:46 AM

HP Recommended
Product: Officejet 5740
Operating System: Mac OS X 10.11 El Capitan

Hello,

 

I started school this past week and I brought an Officejet 5740 to set up in my dorm, but I've been having trouble getting it set up. MY laptop is on the "(University)" network, but I was instructed to set up the printer on a network called "Device-(University)" and that it would still work. I also registered my printer to the "Device-(University)" network using its MAC address, which I was told was also necessary. After all that, I'm still not able to print wirelessly. I've tried restarting the printer, resetting the network settings, and deleting all the printer software off my computer and starting from scratch, but nothing has worked.

 

Has anyone else encountered this problem, and if so, does anyone know a solution?

 

Thank you!

14 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-22-2016 02:18 AM - edited ‎09-22-2016 02:37 AM

HP Recommended

Hi,

 

Alternatively, you can connect to the printer using WiFi Direct connection.

 

This connection type (Wifi Direct) connects your Mobile device/computer Wifi directly to your printer and does not requires Wifi Router and is the preferred way i would use PROVIDED i do not need to continue the connection to the Wifi router network for surfing.

 

Do also remember to reconnect back to your WIFI router network to get internet connection after printing.

 

The password to connect to your printer Direct Wifi is either in the front panel display of the printer  or you need to print it out by holding the WIFi button for 3 sec.

 

Hope this helps.

 

 

Please mark the post that solves your problem as Accepted Solution
Click the 'Kudos Thumbs Up' if this was helpful. Thank You!

(Although I am an HP employee, I am speaking for myself and not for HP) .

View solution in original post

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6 REPLIES 6

‎09-21-2016 09:51 AM

HP Recommended

Hi,

 

Please follow the steps in the link below and check if this helps

 

http://support.hp.com/us-en/product/hp-officejet-5740-e-all-in-one-printer-series/6617253/document/c...

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution
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‎09-21-2016 09:56 AM

HP Recommended

Hi there,

 

I think your Laptop (Mac) and your printer are on two seperate networks.

 

I would maybe approach the computer support people at the location to see if they have any FAQs about setting up printers on their wireless network.

 

Sorry I cannot be more helpful.

 

 

JonW

I work for HP
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‎09-21-2016 10:00 AM

HP Recommended

Hi SeanGoldman,

 

Usually, the printer and your computer/mobile device must be on the same network to enable wireless printer setup. Go to Wireless Printer Setup for the Mac steps. Even though the doc is for the HP ENVY 5640/5660, the steps should be the same for your printer.

 

Let me know if that works!

Cloud Queen
I am an HP employee. I work on behalf of HP.

Click the thumbs up + button if I have helped you.

Mark Accepted Solution if your problem is solved.
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‎09-22-2016 02:18 AM - edited ‎09-22-2016 02:37 AM

HP Recommended

Hi,

 

Alternatively, you can connect to the printer using WiFi Direct connection.

 

This connection type (Wifi Direct) connects your Mobile device/computer Wifi directly to your printer and does not requires Wifi Router and is the preferred way i would use PROVIDED i do not need to continue the connection to the Wifi router network for surfing.

 

Do also remember to reconnect back to your WIFI router network to get internet connection after printing.

 

The password to connect to your printer Direct Wifi is either in the front panel display of the printer  or you need to print it out by holding the WIFi button for 3 sec.

 

Hope this helps.

 

 

Please mark the post that solves your problem as Accepted Solution
Click the 'Kudos Thumbs Up' if this was helpful. Thank You!

(Although I am an HP employee, I am speaking for myself and not for HP) .
Was this reply helpful? Yes No

‎09-22-2016 02:13 PM

HP Recommended

Thank you so much! This was the best solution by far.

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‎09-22-2016 07:33 PM - edited ‎09-26-2016 12:21 AM

HP Recommended

Glad that it helps.

Thanks for supporting HP.

 

Please mark the post that solves your problem as Accepted Solution
Click the 'Kudos Thumbs Up' if this was helpful. Thank You!

(Although I am an HP employee, I am speaking for myself and not for HP) .
Was this reply helpful? Yes No
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