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Pete95
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Message 1 of 2
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Since joining Instant Ink my printer won't print from my Apple Mac.

HP Recommended
Officejet 5742
macOS 10.15 Catalina

Since joining Instant Ink, printer does not respond from my Apple Mac.  It does respond from Ipad and Iphone.

Printer's network indicator shows a locked symbol - it will print when i select the printer's network. I then have to reselect my own hub to access the internet.

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Pete95

 

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

 

To better assist you -  

 

1.) Are the printer and Mac connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?

4.) Is there an antivirus software installed on your Mac?

5.) Could you perform a ping test using the Mac Network Utility and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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