T Mobile and printer connection

[Maryjo03]

T Mobile internet will not print from my 2 lap tops and Samsung android ultra s24

[Hawks_Eye · Accepted solution]

Hi @Maryjo03 

Welcome to the HP Support Community! We're here to help you get back up and running.

The HP LaserJet Pro CM1415fnw Color Multifunction Printer is a versatile device that should work with a variety of operating systems, including Windows 11 and Android. If you're having trouble printing from your laptops and a Samsung Android device over T-Mobile internet, here's a checklist to help resolve the issue:

Check Printer Connectivity

Network Connection:

• Ensure that your printer is properly connected to your network. The CM1415fnw supports both wired Ethernet and wireless connectivity, but not simultaneously. Confirm that the printer is on the same network as your laptop and Samsung device.

Printer Status:

• Make sure that the printer is turned on and is in a ready state. Check for any error lights or status messages.

 

For Windows 11 Laptops

Driver Installation:

• Ensure that the correct printer driver is installed. Visit the HP Support website to download and install any necessary drivers for Windows 11.

Network Configuration:

• Check the printer's IP address and ensure it's correct in your laptop's settings. You might need to ping the printer to verify connectivity.

Print Service:

• Ensure that the Windows Print Spooler service is running. Access this through the Services app in Windows.

 

For Samsung Android Device

HP Print Service Plugin:

• Install the HP Print Service Plugin from the Google Play Store. This will enable printing over the network for your Android device.

USB OTG Printing (Optional):

• If network printing is not an option, you can try using a USB OTG cable connection to print from your Android device. Ensure that the cable is properly connected as per instructions for using an OTG cable with HP printers.

Connection to Network:

• Ensure that your Android device is connected to the same network as the printer. T-Mobile’s network settings should allow for device-to-device communication over the local network.

 

Additional Tips

• Restart Devices: Restart your router, printer, and connected devices to reset any potential communication issues.
• Printer Firmware: Check if there's a firmware update for your printer and install it if available.
• T-Mobile Network Settings: Check if T-Mobile’s network configuration affects local device connectivity. You may need to adjust network settings to allow local network communication.

Let me know which step gets you closer to a working setup.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye