• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-19-2017 07:17 PM

HP Recommended
Product: HP ENVY 4512
Operating System: iOS

I was printing from my I phone and Mac via airprint but somehow today it does not work

The printer is cnnected to the same router. I can see from my Mac also on I phone the printer.

When I am trying to print something, it says connecting to printer but nothing happens.

Same from my Mac

 

When I am using the HP app on my I phone I can print everything

 

Why am I facing this issue?

 

Thank you for the help

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-19-2017 10:42 PM

HP Recommended

Hi,

Try rebooting your router by unplugging its power for a moment.

 

Allow it few minutes to start till the insternet connection returns, then reboot the printer and check for any difference.

 

May you see any change?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-19-2017 10:42 PM

HP Recommended

Hi,

Try rebooting your router by unplugging its power for a moment.

 

Allow it few minutes to start till the insternet connection returns, then reboot the printer and check for any difference.

 

May you see any change?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎08-20-2017 06:24 AM

HP Recommended
Thanks, now its working
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.