Unable to connect printer with mobile using wired

[10053]

Unable to connect printer with mobile

[Max3Aj]

@10053, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're having trouble connecting your HP printer to your mobile device using a wired connection. I’ll guide you through the steps to resolve this.

Connecting HP Printer to Mobile via Wired USB (OTG) – Step-by-Step

To connect your mobile device to your HP printer using a USB cable, you’ll need the following:

Requirements:

1. HP Printer with USB Type-B port (standard printer USB port).
2. USB OTG (On-The-Go) adapter – to connect your mobile device to the printer.
3. HP Smart App – installed on your mobile device. 
   HP Smart

Setup Instructions:

Step 1: Prepare the Connection

• Plug the USB cable into the printer.
• Connect the other end to your OTG adapter, then plug the adapter into your mobile device.

Step 2: Enable USB Permissions

• When prompted on your mobile device, allow USB access for the connected printer.

Step 3: Open HP Smart App

• Launch the HP Smart app.
• Tap “Add Printer” or “Set Up a New Printer”.
• The app should detect the printer via USB. Follow the on-screen instructions to complete setup.

Troubleshooting Tips:

• Make sure your mobile device supports OTG. Some older phones may not.
• Use a high-quality OTG adapter and USB cable.
• Ensure the printer is powered on and not in error state.
• If the printer isn’t detected, try restarting both the printer and the mobile device.
  HP printer setup (HP Smart app) | HP® Support

I hope this helps. 

Take care and have a good day. 

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Max3Aj

HP Support