Unable to modify paper size using IPad, Pages and HP printer

[MaritimeWriter]

I’m attempting to change the paper size for a document to 5.5 x 8.5. I am utilizing an iPad, the Pages program and an HP printer. I have set the paper size for the document settings and saved the values but the printer continues to print as though it were 8.5 x 11 paper.  

[Dragon-Fur · Accepted solution]

@MaritimeWriter 

Welcome to the HP Community --

It is generally required that the Paper Size & Type - Tray and Paper - be selected / set at the printer before the content is opened for print.

For example, HP Smart works this way.

Tray and Paper -- used to adjust / set the paper size and type -- is available using your browser (and the printer's IP address) or from withing HP Smart.

Reminder

The paper size must be supported as a standard size or -- depending on the printer -- perhaps as a Custom size at the printer control panel or within EWS.

=================================

Printer - Tray and Paper

Depending on the printer model, the information might be checked on the touch-screen Printer Control Panel.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

EWS – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Notes

Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touch display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

General Example - EWS - Tray and Paper

Note:  Illustration (left side) does not represent a DeskJet printer setup

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

Example - HP Smart - Mobile - Settings (Tray and Paper)

HP_Smart_Mobile_iOS_Menu_Settings_1

General Example - HP Smart - Mobile - PDF Print

HP_Smart_Mobile_PDF_Print_Transform_13

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

 Printer Product Home

 Enter the device type and model name of your HP product

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[MaritimeWriter]

Dragon-Fur, thank you for your reply. It was very helpful and it worked like a charm. I was attempting to change the paper size by forcing it with the Pages software rather than doing it directly at the HP software level at the printer instead. Days of frustration was solved with your assistance. Thank you. 

[Dragon-Fur]

@MaritimeWriter 

Excellent - 

You are welcome.

EWS, beyond Tray and Paper, is a great resource.

Happy Printing!

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"