Unable to scan using HP All-in-One Printer Remote android app.

[EslamHassan]

Hello,

I am using Hp All-In-One Printer Remote android app,Print function works fine but scanning doesn't work neither from my phone (4.4 KitKat) or my tablet (jelly bean 4.1).

scanning function works using my laptop (Windows 7)

plz help.

[happytohelp01 · Accepted solution]

Hi @EslamHassan

Welcome to the HP Support Forums. I gather that you have a question regarding the HP All-in-One Printer Remote app.

The LaserJet M127fw printer is not a supported printer for the HP AiO app. I have included the HP Printers and Supported Mobile Printing Solutions document for reference.

[Fralex1]

How come then on your website it says that it is?

http://store.hp.com/us/en/pdp/printers/hp-laserjet-pro-mfp-m127fw?jumpid=re_r11662_redirect_ETR&ts=2...

• Extend your printing reach. Easily set up, print, and share using Ethernet and wireless connectivity.

  [1]

• Connect to your wireless printer in a snap using wireless direct printing.

  [3]

• Print from your mobile device with built-in print capability or HP ePrint app and software.

  [1]

• Print from virtually anywhere with AirPrint™.

  [2]

[Ciara_B]

Just fyi the HP All-in-One Printer Remote App has been renamed as the HP Smart App.

Further details at the Google Play Store.

https://play.google.com/store/apps/details?id=com.hp.printercontrol&hl=en