Using Officejet printer (Pro 9020) with Apple

[iaino]

I’m using my printer with OIS (phone, iPad, macbook) and it’s really unreliable. 

Printer is always showing green and available so it is on the network no problem.

Eprint (Email to the printer?) seems to work.

However when I try to print, if I use HP Smart it tends to work (not infallible) but there is less ability to change settings (I like to print 2 to a page)

When I print using Apple standard driver (AirPrint?) it generally doesn’t print.  Nothing happens, no error messages. It just doesn’t print. Are HP products just incompatible 

I don’t really want to move to using HP Smart as you seem to lose lots of functionality. Can other drivers be used? And/or is it possible to set up standard print functions like print 2 pages per sheet as standard?

thanks in advance!

Iain

[Dragon-Fur]

@iaino 

Welcome to the HP English Community --

If AirPrint does not work, the issue might be due to the printer's connection (or lack of connection) to your network.

AirPrint is built into your iOS device -- when it cannot connect (see the printer), look to how the printer is connected to your network.

For example,

The printer might have difficulty staying connected to a network in which you have not separated the 2.4GHz and the 5GHz SSID named networks. 

What?

Printers typically do not "jump" when (if) the network suddenly changes frequencies from one to another.  For example, the printer might drop off the network if the router changes from 5GHz to 2.4GHz.

If possible,

Assign a separate network name to each of the SSID named network frequencies you are running on your router.

Reminder

In General, most apps require that the printer and the device running the application are on the same network.

SSID_Dual_Band_Example_Router_2

Reference - Video

HP OfficeJet Pro 9020 | 9022 | 9025 | 9028 Printer: Unbox, Setup & Connect to 5 GHz network

Example – EWS Setup – IPv4

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

EWS_9025_Network_IPv4_Configuration_5

===============================================

Message Content References

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

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Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

Note:

This list only includes consumer printers.

If you have an HP Enterprise printer, go to

 HP LaserJet, HP OfficeJet Enterprise, HP PageWide - Printers that can use mobile printing solutions

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 HP LaserJet Enterprise, HP PageWide Enterprise - Wireless printing from a laptop, phone, or tablet

 HP LaserJet, HP OfficeJet Enterprise, HP PageWide - Printers that can use mobile printing solutions

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HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

General Example - HP Smart - Mobile - Main Menu

HP_Smart_Mobile_Printer_Settings_3

‎01-03-2025 09:00 AM

General Example - HP Smart - Mobile - Main Menu

HP_Smart_Mobile_Printer_Settings_3

 HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

Reminders -- Initial Connection

• Your Mobile device (tablet, phone) must be on the same network as the printer.
• Location Services and Bluetooth should both be switched ON

-- Be Aware –

Any HP application you install should be sourced from “HP”.

What?  Fakes have been discovered on at least one Mobile App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask or use the Homepage method (if using Windows) to download and install the HP Smart application.

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- Airprint –

HP Document

 HP printer setup (Apple AirPrint for iPhone, iPad)

- HP Document -

 HP Printers - No AirPrint Printers Found error (iOS, iPadOS)

General Example - iOS / PDF Print Options

AirPrint_iOS_PDF_Print_Options_Media_Quality_2

and

From Apple

 About AirPrint 

Excerpted

How to use AirPrint

AirPrint is a technology built into most popular printer models, including the printers and print servers listed here. To use AirPrint, you don't need to install an app, additional drivers, or other software. 

 Use AirPrint to print from your iPhone or iPad

 How to print from your Mac
 How to print from your iPhone or iPad

------  -----  -----  -----  -----  -----

 Connect an AirPrint printer to a Wi-Fi network

 Apple - Recommended settings for Wi-Fi routers and access points

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

• HP OfficeJet Pro 9020e All-in-One Printer series
• HP OfficeJet Pro 9020 All-in-One Printer series