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HP Recommended
HP ENVY 7640 e-All-in-One Printer series
Microsoft Windows 10 (64-bit)

I have the claim code certificate for the old email address. How do I use it to use the same eprint email address on this setup? --New WIN10 Installation

1 REPLY 1
HP Recommended

@Cybercut, Welcome to the HP Support Community!

 

Use your HP account to change your HP ePrint email address.

  1. Sign in to HP Smart.

    If you have not set up an HP account, go to Set Up an HP Smart Website Account.

  2. Select your printer, if necessary.

  3. Scroll down to the ePrint settings, and then click ePrint Address, if necessary.

  4. Type the address you want use, and then click Submit.

    Clicking Submit to change an HP ePrint email address

  5. If the address is not available, type a different address, and then click Submit.

  6. Inform any other users of the new HP ePrint email address.

    For more information, go to Manage HP ePrint Access for Additional Users.

If you are not able to change the email address to the old one, 

The custom HP ePrint email address might still be assigned to the printer on another HP account.

  • If you have access to the other account, remove the printer from that account, and then add it to your account. Do not turn off Web Services during the transfer or the custom address cannot be used again for six months.

  • If you do not have access to the other account, create a new custom email address. You can reuse the previous email address in six months.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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