Using ePrint from GMX-Account

[Denis23]

I have the same problems using Ionos and GMX. Is there a solution available? It is quite frustrating.

[sandytechy20]

@Denis23

Welcome to HP support community.

Provide the printer model number pr the product number for further assistance.

Cheers.

[CKTerra]

I have got the same issue with gmx and my HP Color LaserJet MFP M277dw.

That was so practical because I could easily print out papers for my older mum.

Now I always need to change platforms which I normally do not use. All my gmails are redirected to gmx which I have for more than 20 years now.

[RobAp]

same problem from gmx (only) OfficeJet Pro 6970
solution is greatly appreciated, thanks

[RalfBg]

Dear Sandytechy20,

my printers data:

Name: HP OfficeJet Pro 901 series [2CFB05]

Product Number: HP2CFB05

Serial number: [edited]

Serice-ID: 30025

TP-Number: 56

Firmware version: MANHTNPP1N001.193G.00

Best regards and thanks,

Ralf

[Kumar0307]

@RalfBg, thank you for the information.

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I would request you to contact them for further assistance.

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

[tscheer]

Same issue occures for me since a while.

Checked the DNS record information for hpeprint.com (https://intodns.com/hpeprint.com) and saw following:

MX A request returns CNAME WARNING: MX records points to a CNAME. CNAMEs are not allowed in MX records, according to RFC974, RFC1034 3.6.2, RFC1912 2.4, and RFC2181 10.3. The problem MX record(s) are:
emailinbound-ext-prod.inc.hp.com points to ['eprint-emailinbound.glbinc.hp.com']
This can cause problems

---

This means, that the domain is a CName - therefor some ISPs or Service-Providers refuses to send an email towards the requested.

Maybe HP can level up or change the MX record 😉

[Lars1975]

HP employees, please have the settings checked by the technical department. (See post on ‎04-24-2020 04:46 PM)

[JoeyG1965]

I have the same issue with gmx and my HP Color LaserJet MFP M277dw.

Is there any solution for this problem?

[ja6a]

Yes! There is a solution

The question is whether HP want to solve it. A DevOps person needs to correct the DNS configuration. My hope is that enough noise is made and HP fix it. HP contacted me and wanted to confirm my printer is correctly set up. With more and more people also experiencing the same problem -  it becomes increasingly clear that this is not an isolated problem.