Why HP Smart App doesn't have "Long Bond" or "8.5 x 13" paper size option?

[SehB8]

When will HP add Long Bond or 8.5 "x 13" in the HP Smart App? Legal paper size is not a thing here in the Philippines. Lots of paper was wasted already because of this issue. That's the only issue I have with HP, everything else is fine. I hope the app developers (HP) will finally resolve my concern.

[Dragon-Fur]

@SehB8 

Welcome to the HP Community --

Paper size 8.5 X 13 inches is within the paper size range supported by the printer specifications as a "Custom paper size".

Product Specifications for the HP Smart Tank 515 Wireless All-in-One (1TJ09A)

Partial Excerpt - Section Paper Handling

Media sizes supported (metric)	A4; B5; A6; DL envelope
Media sizes, custom (metric)	76.2 x 127 to 215.9 x 355.6 mm
Media types	Plain paper, Matte Brochure Papers, Glossy Brochure Papers, Photo papers, Envelopes, Other specialty inkjet papers
Media weight supported (metric)	Plain paper: 60 to 90 g/m²; Envelopes: 75 to 90 g/m²; Cards: up to 200 g/m²; Photo paper: up to 300 g/m²
Borderless printing	Yes (up to 8.5 x 11 in, 210 x 297 mm)

355.6 = 14 inches

True - You have to have a way to create the Custom Size paper form.

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Custom Form

HP Document: HP Printers - Creating Custom Paper Sizes

Details

Custom Paper Size Form

Where Located

Windows 10

Control Panel > icon view > Devices and Printers

Top Ribbon > Print Server Properties > Tab Forms

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Under Related Settings > Print server Properties > Tab Forms

OR

Windows 10

Control Panel > icon view > Right-Click on Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Select Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Note

After setting / creating your Custom Form in Printing Preferences,

Save the setup and Exit Printing Preferences.

(Re)Open Printing Preferences and check the paper list for your new custom paper size form.

Example - Custom Paper Size Form

Custom_Paper_Size_Form_Examples_7

Example - Custom Paper Size Form - Long Bond

Printing_Preferences_Custom_Paper_Size_Long_Bond_1

After it is created, the new paper size will be added to the paper size list in HP Smart (Windows).

Next,

Before you use it, check whether you can add the Custom paper size to the Printer's Tray and Paper settings.

Because this printer lacks a true touchscreen printer control panel, use the Embedded Web Server (EWS) as you do when changing other paper sizes.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

EWS – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Notes

Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

New printer?  Touchscreen Printer Control Panel locked against making changes?  Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touchscreen display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper.

OR

If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper.

Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

Retain_Printing_Preferences_20

-------------------------    ---------------------------------

Next,

Load paper as described in the User Guide

Starting on Page 23

-------------------------    ---------------------------------

Next,

Job Submission

HP Smart - Windows - Simple PDF Print - Sample

Open the Paper Size drop-down menu, scroll down, select the last entry in the list.

and

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP Smart Tank 515 Wireless All-in-One  

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[SehB01]

I was referring to HP Smart for Android. 8.5 x 13 is easily adjustable on windows. 

[Dragon-Fur]

@SehB01  / @SehB8 

Sure, Understood.

I don't have an obvious solution for Android.

I suspect you are correct and you cannot have what you want.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"