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Paul_C_1719
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Message 1 of 2
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Why do both connection methods show on my new printer?

HP Recommended
HP ENVY Pro 6452
Microsoft Windows 10 (64-bit)

I just bought this printer, and I was trying to set it up exclusively with a USB connection. After setup, I was having issues getting the thing to print, so I ran HP Print and Scan Doctor. That app shows that the printer is connected both via USB and wirelessly, which isn't what I wanted.

 

The question is: How do I delete the wireless connection and retain solely the USB connection? Is this even possible?

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Paul_C_1719

 

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

 

Please try these steps to disable the Wi-Fi connection - 

 

Option#1 in the below picture is the Wireless light. Wireless button (on the back of printer): Controls wireless functionality: A short press enables or disables a wireless connection.

 

Example of the control panel buttons, icons, and lights

 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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