Why is the black ink patchy?

[ariana1997]

Both ink cartridges are realitvely new and rarely used. Despite running multiple clean cartridge tests on the printer, the black ink either doesnt print or comes out patchy and unledgable. The color ink prints out perfectly fine and the printer itself says there is ink in both of the cartridges. What can I do to fix this?

[The_Fossette]

Hi @ariana1997,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you are facing issues with the black print quality.

I'll be glad to help you 🙂

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2sAZvzH

Let me know how it goes. Awaiting your reply!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. Give us some reinforcement by clicking “Accepted Solution” that'll help us and others see that we've got the answers!

Take care now and have a splendid week ahead.

Cheers 🙂