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HP Recommended

Hi my printer is showing ready and blue Wi-Fi light on but when I try to print from my mobile it’s saying no air printer found! 

4 REPLIES 4
HP Recommended

Hi, when I set my printer up for WiFi on my mobile, the printer was broadcasting its WiFi ID, I then clicked WiFi on my mobile found the printer and I was done. You may have to put in your WiFi password on your mobile. It worked for me but there’s a lot of different procedures for different printers, HP have WPS passkeys. Regards Al.

HP Recommended

Hi @EmmaByrne,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, you may follow the steps from this document

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

Wi-Fi printers
Go to the Start menu and click Settings, Devices, then Printers & scanners. Select Add a printer or scanner and wait for your printer to appear in the list, then select it and hit Add device. If Windows doesn't find your printer, select The printer that I want isn't listed and follow the instructions

 

Regards,

Diana

HP Recommended

Restart the printer and the computer or mobile device to clear possible error conditions. Restore Wi-Fi setup mode. Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.

 

Regards,

Diana

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.