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Message 1 of 3
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WiFi Direct

HP Recommended
hp Deskjet Plus 4155
Android 9.0 Pie

Using WiFi Direct, most of the times I do t get my printer's symbol (with a green check mark on it) on the hp Smart home page. So, I can't print wirelessly with WiFi Direct. The WiFi Direct sign is On on my printer screen. I'm also connected to wifi direct on my wifi hotspot, saying "hp Direct ... Connected, no internet", but hp Smart is not operational. 

 

My printer's name is on hp Smart next page, bit clicking on it gets me into an indefinite hourglass cycling. 

 

Clicking on "looking for WiFi Direct printer" on the hp Smart 2nd page gives me a message to connect with my Wifi Direct password, but when entering it, I get an error message saying "you can't connect with this password!"

 

Please advise! Thanks

Ben222

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HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@Ben222, Welcome to HP Support Community!

 

Review these guidelines and tips to resolve setup and printing issues when using Wi-Fi Direct.

  • Confirm Wi-Fi Direct is enabled on the printer: Wi-Fi Direct must be turned on before you can connect the printer to a computer or mobile device.

    • Printers with a control panel display

      If your printer has a touchscreen, touch the Wi-Fi Direct icon  to view the status screen and printer name. If the status is off, touch the Settings icon  to turn it on.

      If your control panel has a 2-line LCD display, go to the Network menu, select Wi-Fi Direct, and then select Wi-Fi Direct On/Off. If the status is off, use the arrow buttons  to turn it on.

    • Printers with buttons only

      If your printer has a Wi-Fi Direct button , confirm the light next to it is on and steady. If your printer does not have a Wi-Fi Direct button and has an Information button , press it to print a report with the Wi-Fi Direct information listed. If there is no Information button, press and hold the Resume/Cancel or Resume button  until the report prints.

      If the report shows Wi-Fi Direct is off, continue to How do I change the Wi-Fi Direct password, login settings, and printer name?

  • Move closer to the printer during setup: As a wireless connection type, the closer the device is to the printer, the greater the chance of successful setup and printing.

  • Restart the printer and the computer or device: Restarting can help if the printer is not listed during setup or you require a new PIN.

  • Disconnect Ethernet or USB cables: These printer connection types might interfere with basic driver installation.

  • Restore network settings to defaults: Most printers with touchscreen control panels include this feature in Wireless or Network settings menu. For printers without a touchscreen, consult the User Guide for steps.

  • Install the HP print driver or mobile app: If you have not already installed the print driver or app, go to 123.hp.com.

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Message 3 of 3
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HP Recommended

I have same/similar issue.

HP officejet 8710.

Printer not connected to wifi but i am able to connect from PC and print using wifi direct.

 

HP Smart sees the printer but says its offline.  I click the (offline) printer in HP Smart and message says the printer must be turned on to add to HP Smart.  It IS on and I CAN print to it.  Maybe HP Smart sees it as one of my installed printers but just can't connect to it through wifi direct. 

 

Can HP Smart only connect to printers over wifi and not over "HP wifi direct"?  If that's the case then the HP Smart software should make that clear 

  

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