Wireless direct printing

[angigi]

I have a Laser Jet Pro MFP M225dw and have been wireless direct printing from my Apple laptop and my iPhone for a couple of years without any problems.  A couple of weeks ago I needed to print something from my iPhone & it wouldn't work.  So I tried from my laptop & that also would not work.  

I have been online for the past @#$@#$@# week reading up on how to fix this problem & all I get is directions how to set up wireless printing (done this before); I am unable to find any troubleshooting help to solve the problem.  My software is up to date on all devices that I have tried to print on as well as on the printer itself.  I checked the website & there is no customer service number to call to get any help.

I love the wireless direct feature when it works, but it is useless when it doesn't.  Please HELP!

[Dvortex]

Hello, @angigi - Greetings!

Thanks for reaching out! I'd like to be of your assistance 🙂

I see that you are having issues while printing from your iPhone using the wifi direct feature. Let's try using the HP AirPrint feature to print from your IOS device.

Now, Apple AirPrint is a feature which will enable printing from most of the apps including Safari, Mail, Photos, and iWorks. Additionally, other popular apps available in the App Store are supported. In the app, tap the Action icon  or , and then tap Print to print with AirPrint. Follow the steps below to use the AirPrint from your mobile devices:

1. In the app that you want to print from, tap the Action icon ( or ) to display the menu options.
2. Tap Print. The Printer Options menu displays.
3. On the Printer Options menu, tap Select Printer. A list of available printers on the network displays.
4. Tap your HP ePrint printer in the drop-down menu. The Printer Options menu displays again and shows your selected printer.
5. If you do not need to change print options, tap Print to send the print job to the HP printer.

You can check http://hp.care/2dfqOrL for detailed instructions.

I hope that answers your concern adequately. Let me know!

Have a great day 🙂

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[angigi]

Thanks for your help.  I've been printing in this way for over 2 years, now when I go to select printers, it says there are no printers available.  Have no idea why this has happened, I just need it fixed.

[Dvortex · Accepted solution]

Hello, @angigi

Thanks for the update!

Try a power drain on the printer. Here are the steps:

·         With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

·         Remove USB cable, if present.

·         Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

·         Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

·         Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now, try printing using the above-said manner. If the issue persists, then I would suggest you install and use the HP All-in-One remote app. You can connect the printer to your home network and then use this app to print from your IOS device.

Here are the detailed instructions: http://hp.care/2dlUQ2b 

Let me know if that helps!

Good luck 🙂

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