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HP Recommended
Officejet6962
Android 9.0 Pie

My wireless printer is printing very slow from my new Android phone. How do I fix this?

1 REPLY 1
HP Recommended

@RLWLMM3 Is it printing slow only from your android phone or when connected to an alternate computer/device as well? Could you elaborate?

Have you updated your Android device to the latest version? 

Have you tried printing in draft mode from your printer? Does the issue persist?

 

Meanwhile, 

Resetting the printer can resolve some types of slow printing issues.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  5. Turn the printer on.

Try to print. If the issue persists, continue to the next step.

 

Install or update the HP Print Service Plugin on your Android OS 4.4 or later device from the Google Play Store, and then turn on the plugin. 

   note:

Menus, icons, and the location of the print settings vary depending on Android version and device manufacturer.


1. Make sure your Android device is connected to the same wireless network that your printer is connected to, or that Wi-Fi Direct on your printer and Android device is enabled.
2. On your Android device, install or update the HP Print Service Plugin (in English) from the Google Play Store.
3. Once the installation or update is complete, choose a method to turn on the HP Print Service Plugin:

 

   note:

On Android devices with 7.0 (Nougat) and later, the HP Print Service Plugin has turned on automatically after installation. Skip to the step to Print with the HP Print Service Plugin.


• If this is the first time you installed the HP Print Service Plugin, swipe down the home screen to display the notification dashboard, and then find HP Inc. service installed.

If you updated the HP Print Service Plugin, tap Settings, tap More, More networks, More settings, or NFC and sharing, and then tap Print or Printing.
4. Tap HP Inc. service installed or HP Inc. and then tap On.
5. Turn off any other print service plugins, if necessary.
Your Android device is now ready to print using the HP Print Service Plugin.

 

Refer this article to know more information about printing from Android devices. Link: https://hp.care/2EQeBGw

Also, if you still have issues after trying the steps you can use HP smart app to print from your Android device.

 

Refer this article to know more information about using HP smart app. Link: https://hp.care/2xY0QmY

If the issue still persists after trying out the steps, try updating the printer firmware and check if it helps.

 

Update the printer firmware using this link: click here

 

P.S: Welcome to HP Community 😉

 

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee


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Let's keep asking questions and growing together.
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