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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Wireless printer issue

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02-15-2019 04:30 PM
After purchasing a new wireless hotspot, I’ve been unable to print from iPhones. Printer recognizes new hotspot(Netgear). Wireless network test report shows no problems found. When trying to print from iPhone, “printer is off line” appears.
02-19-2019 11:03 AM
A warm welcome to HP Support Community!
Most of the iOS printing issues can be resolved by simply performing a power cycle.
Here is how to do it:
1.) Turn off your iPhone, Printer and Router.
2.) Unplug the power from the back of router, wait for 10 -15 seconds.
3.) Connect the power cable back to router, turn on the router first. Wait till the router to initialize.
4.) Turn on Printer and iPhone, try to print.
Let me know how it goes!
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Have a great day!
I am an HP Employee