cant print

[joegv]

Have a hp envy printer. Trying to use hp e print to print paaword protected pdf . Wont let me print. What steps do i need to take so i can print important pdf.

[sandytechy20 · Accepted solution]

@joegv

This is a great location to get assistance! I read your post and see that you are unable to use ePrint to print password protected pdf. I would like to help you resolve this issue.

It is not possible to print password protected pdf document using ePrint option.

Because it is encrypted.

As a workaround:

You can unlock the PDF and save it as an image file and then use ePrint option to print.

Hope it helps.

Cheers.

[joegv]

Thank you , so far so good. Joe

[sandytechy20]

@joegv

Thanks for the reply.

I appreciate your time.

Good to know that your issue is fixed.

Feel free to contact us in feature if you need assistance.

Cheers.

[fred883688]

cant print anyway anyhow not just pdf files, printer thinks it is out of ink ,but I just put new ink into it and it still can't print