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g-i
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Message 1 of 2
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cartridge problem

HP Recommended
hp envy 4500
Microsoft Windows 10 (32-bit)

tried to print as usual but error message - at least one  of your cartrdiges has a problem

have taken out cartridges and cleaned them, turned printer on and off at mains but cannot clear error message from printer

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @g-i

  

If you have already performed the steps from the document Error Indicates Faulty Ink Cartridges and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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