change plan

[newtothis1]

Hi

How do I change my instant ink plan back to the minimum 15 pages for 0.00.

There is no option for this....

Thanks

r

[ShlomiL]

Hi,

You can only register the free plan during the first registration, you cannot downgrade from a paid to a free plan.

You may find the HP Instant Ink Terms and Conditions listed below:

No Downgrades. 
If You upgrade an Enrolled Printer from the 15-Free Program to a paid Service Plan (an “Upgraded Printer”), You may not subsequently downgrade the Upgraded Printer in order to return to the 15-Free Program. Additionally, You may not downgrade a printer from a paid Service Plan to the 15-Free Program.

https://instantink.hpconnected.com/us/en/terms

[newtothis1]

How do I cancel my instant ink then?

thanks

r

[ShlomiL]

You may follow below steps to cancel HP Instant Ink:

https://support.hp.com/lt-en/document/c03767641

Shlomi

[A4Apollo · Accepted solution]

Hey there! @newtothis1, Thanks for stopping by the HP Support Forums!

I understand you would like to know to change to a 15-page free plan on the instant ink account.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you registered for the instant ink services?

However, we can change the page to a 15-page free plan. Where you will not be billed until you change the plan on your account.

Please share us few details through a private message, so I can check the account details and change the plan for you.

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

Do you need black or colour ink cartridges?

Hope to hear from you soon!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[newtothis1]

I've private messaged you-hope you can help

Thanks