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HP Recommended
envy 7855
Microsoft Windows 7 (64-bit)

unable to add printer in hp connect, keeps saying invalid claim code i have entered number correctly numerous times.

1 REPLY 1
HP Recommended

@mdl461
 
Greetings!
 
Welcome the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the Claim Code.

 

Don't worry, I'm here to help! To better assist you - Have you tried re-enabling the Web-Services? 

 

Let's try these steps -

 

1) On the printer control panel display, from the Home screen, touch (HP ePrint), and then touch (Web Services Settings).
2) Touch Remove Web Services.
3) Restart the router and the printer. 
4) On the printer control panel display, from the Home screen, touch ( Setup ).
5) Touch Web Services.
6) Touch Yes to accept the Web Services terms of setup.
7) The printer will automatically check updates and set up Web Services.
8) Touch OK when you see Web Services have been set up successfully.
9) When the printer is connected to the server, the printer prints an information page, and shows Web Services Summary on the screen.

 

To know more, please refer to this document.

 

Let me know how that goes. 

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

 

Have a great day!

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.