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‎10-21-2020 08:34 AM

HP Recommended
Product: HP OfficeJet Pro 6968

HP OfficeJet 6968 All-in-One

Category:
1 REPLY 1

‎10-24-2020 12:24 PM - edited ‎10-24-2020 12:25 PM

HP Recommended

@Queen1978

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you getting any error code or message?
  • What is the exact the issue with the printer?

After enabling Web Services by pressing the HP ePrint icon on your control panel display, a Printer Info Page prints. Find the claim code on the bottom half of the sheet. If the page only features an @hpeprint.com email address, see “The printer info page printed with no claim code, only an @hpeprint.com email address"

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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