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JillD2
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Message 1 of 2
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copier issues

HP Recommended
HP Office jet 6978
Microsoft Windows 10 (32-bit)

cant get hp 6978 printer to collate copies or copy in order loaded

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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@JillD2

 

Welcome to the HP Support Community.

 

Is this from the feeder or the scanner glass? 

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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