Solved: ePrint HTML formatting error - HP Support Community

k1o0 · ‎10-29-2020

We have a LaserJet Pro 400 color M451dw printer that supports printing via email. According to the documentation HTML emails are supported by this printer. Each Friday a script in our office sends an HTML email to the staff and also to our printer's email address. The HTML doesn't have validation errors (checked with the W3C validator) and displays correctly on our email clients (Outlook, Gmail), however the printout contains badly formatted HTML, with a couple of lines incorrectly parsed.

Below you can see that a couple of HTML table rows are not parsed and are shown at the top of the table. The top two circled values should appear in the lower circled spaces.

Top two highlighted values should be in lower two spacesClose-up of HTML in printout

Below is the raw email text file sent via cURL:

From: Database <REDACTED>
Reply-To: Database <REDACTED>
To: REDACTED@hpeprint.com, REDACTED
Subject: Weekend Water
Content-Type: text/html; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
Mime-version: 1.0

<html><head><meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dus-ascii">
</head><body>
Please find below the water table for this weekend.  Any blank spaces must be filled in manually by the respective PILs on the paper copy.  Let us know if they fail to do so. 
 
<table style="width:100%"><tr><th style="padding:5px">Animal</th><th style="padding:5px">Weight % on Friday</th><th style="padding:5px">Sat, 24-Oct-2020</th><th style="padding:5px">Sun, 25-Oct-2020</th></tr><tr><td style="padding:5px">AL038</td><td style="padding:5px">96.51</td><td style="padding:5px">0.77</td><td style="padding:5px">0.77</td></tr><tr><td style="padding:5px">AL039</td><td style="padding:5px">89.80</td><td style="padding:5px">0.89</td><td style="padding:5px">0.89</td></tr><tr><td style="padding:5px">AL040</td><td style="padding:5px">92.31</td><td style="padding:5px">0.87</td><td style="padding:5px">0.87</td></tr><tr><td style="padding:5px">AL041</td><td style="padding:5px">83.08</td><td style="padding:5px">0.80</td><td style="padding:5px">0.80</td></tr><tr><td style="padding:5px">AL042</td><td style="padding:5px">88.98</td><td style="padding:5px">1.11</td><td style="padding:5px">1.11</td></tr><tr><td style="padding:5px">AL043</td><td style="padding:5px">Unknown</td><td style="padding:5px"> </td><td style="padding:5px"> </td></tr><tr><td style="padding:5px">AL044</td><td style="padding:5px">92.78</td><td style="padding:5px">1.08</td><td style="padding:5px">1.08</td></tr><tr><td style="padding:5px">AN014</td><td style="padding:5px">101.05</td><td style="padding:5px">0.82</td><td style="padding:5px">0.82</td></tr><tr><td style="padding:5px">AN017</td><td style="padding:5px">99.01</td><td style="padding:5px">0.85</td><td style="padding:5px">0.85</td></tr><tr><td style="padding:5px">AN018</td><td style="padding:5px">99.43</td><td style="padding:5px">0.75</td><td style="padding:5px">0.75</td></tr><tr><td style="padding:5px">AN019</td><td style="padding:5px">92.86</td><td style="padding:5px">0.78</td><td style="padding:5px">0.78</td></tr><tr><td style="padding:5px">AP083</td><td style="padding:5px">100.00</td><td style="padding:5px">2.00</td><td style="padding:5px">2.00</td></tr><tr><td style="padding:5px">AP084</td><td style="padding:5px">100.00</td><td style="padding:5px">2.00</td><td style="padding:5px">2.00</td></tr><tr><td style="padding:5px">JF012</td><td style="padding:5px">102.70</td><td style="padding:5px">PIL</td><td style="padding:5px">PIL</td></tr><tr><td style="padding:5px">JF013</td><td style="padding:5px">103.11</td><td style="padding:5px">PIL</td><td style="padding:5px">PIL</td></tr><tr><td style="padding:5px">JF014</td><td style="padding:5px">82.64</td><td style="padding:5px">0.77</td><td style="padding:5px">0.77</td></tr><tr><td style="padding:5px">JF015</td><td style="padding:5px">85.84</td><td style="padding:5px">0.80</td><td style="padding:5px">0.80</td></tr><tr><td style="padding:5px">JF016</td><td style="padding:5px">87.21</td><td style="padding:5px">0.80</td><td style="padding:5px">0.80</td></tr><tr><td style="padding:5px">KS038</td><td style="padding:5px">Unknown</td><td style="padding:5px"> </td><td style="padding:5px"> </td></tr><tr><td style="padding:5px">KS039</td><td style="padding:5px">Unknown</td><td style="padding:5px"> </td><td style="padding:5px"> </td></tr><tr><td style="padding:5px">KS040</td><td style="padding:5px">88.85</td><td style="padding:5px">0.97</td><td style="padding:5px">0.97</td></tr><tr><td style="padding:5px">KS041</td><td style="padding:5px">96.46</td><td style="padding:5px">1.03</td><td style="padding:5px">1.03</td></tr><tr><td style="padding:5px">KS042</td><td style="padding:5px">96.22</td><td style="padding:5px">0.97</td><td style="padding:5px">0.97</td></tr><tr><td style="padding:5px">KS043</td><td style="padding:5px">99.19</td><td style="padding:5px">1.03</td><td style="padding:5px">1.03</td></tr><tr><td style="padding:5px">KS044</td><td style="padding:5px">100.00</td><td style="padding:5px">1.20</td><td style="padding:5px">1.00</td></tr><tr><td style="padding:5px">KS045</td><td style="padding:5px">100.00</td><td style="padding:5px">0.98</td><td style="padding:5px">0.98</td></tr><tr><td style="padding:5px">KS046</td><td style="padding:5px">96.75</td><td style="padding:5px">1.00</td><td style="padding:5px">1.00</td></tr><tr><td style="padding:5px">KS047</td><td style="padding:5px">102.46</td><td style="padding:5px">1.00</td><td style="padding:5px">1.00</td></tr><tr><td style="padding:5px">LEW038</td><td style="padding:5px">94.42</td><td style="padding:5px">0.84</td><td style="padding:5px">0.84</td></tr><tr><td style="padding:5px">LEW042</td><td style="padding:5px">91.12</td><td style="padding:5px">0.83</td><td style="padding:5px">0.83</td></tr></table>
</body></html>

I've tried re-sending as utf-8 and without the meta tag but get the same result. Similar emails have worked in the past.

k1o0 · ‎10-29-2020

We found the solution: the email line length was too long for the printer. We've fixed this now.

View solution in original post

k1o0 · ‎10-29-2020

We found the solution: the email line length was too long for the printer. We've fixed this now.

ePrint HTML formatting error

Create an account on the HP Community to personalize your profile and ask a question