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‎04-24-2019 07:39 PM

HP Recommended

Sorry, that is not an answer.  Following the instructions you gave gets me back to just 2 options:  Asking the community, i.e., HERE, where I can "Join a conversation and ask our EXPERTS (?)"; or paying for a phone call support.  Sorry, my PRINTER is working fine.  The problem is with HP's backend remote printing service hpconnected, not my printer.  

 

Sorry, I cannot click "Accept as solution", because this IS no solution.  It's a HP Employee, one of the "experts" I was supposed to find in the community which was the option given on your support page, just giving up and saying HP can't help you, it can't even answer a question about whether the HP Connected remote printing is still supported.  It's HP just not caring.

 

 

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‎04-25-2019 03:28 PM

HP Recommended

@BradWhit

 

Sorry about the inconvenience caused. I would provide you with the contact number for the HP Connected team.

 

I've sent you a private message with the details. In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Thank you 🙂

 

TEJ1602
I am an HP Employee

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‎05-14-2019 03:12 PM

HP Recommended

@BradWhit did you ever get anywhere with this?  I still have this problem too...

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