eprints are tiny, not full sized

[brummike]

pring quality report is fine

it says firmware is up to date

it is still printning with a tiny size at the top of the page rather than the full a4 text

[brummike]

print qualityt repiort ha sno problems

firmware ius up to date

it is still printing email texts as a tiny sized box at top of page not as full a4 text

[sandytechy20]

@brummike

Did you try to attach a different file and check if that prints fine?

Cheers.

[brummike]

wnhatever file i sent  by eprint come s out that size.. It prints normally from computer its only on eprint this happens It ddint before and it doe snow and ive changed no settings You cannopt adjust prints ettings forprint in the way you recommend.

[sandytechy20]

@brummike

This might require remote access of your computer to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[brummike]

the links you give do not exist

[brummike]

there are no drop down options to get az aqebform it just directs you back to the community

[sandytechy20]

@brummike

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[svw1946]

I have the same problem as above, tiny prints at top of page. I have an HP ENVY 4520.  Also, my printer prints and copies super slow lately.

[svw1946]

My model # SDGOB-1501