hp eprint down again?

[atlhomeprint]

see previous discussion. Seems down again? Tried previous solution - no luck. Any ideas anyone?

https://h30434.www3.hp.com/t5/Mobile-Printing-Cloud-Printing/HP-ePrint-registration-down-again/m-p/9...

[VikramTheGreat]

Hi @atlhomeprint,

Welcome to the HP Support Community.
 

Thank you for getting back to us.

I reviewed the previous HP ePrint registration discussion again. discussion you shared. I can see that the previous issue was resolved after Web Services was turned off, allowed to remain off briefly, and then enabled again.

Since you have already tried the previously shared solution and the HP ePrint registration issue is still occurring, I don't want to have you repeat the same troubleshooting again.

At this point, I recommend contacting HP Phone Support for further assistance. The support team can work with you directly and perform additional troubleshooting based on your printer and current HP ePrint registration status. Our Community support guidance also recommends moving to Phone Support when the available troubleshooting has been exhausted and one-to-one assistance is required.

If required, you can also ask the HP Support agent about Live Lens. HP describes Live Lens as a secure, one-way interactive video support option that uses your mobile device's camera, which may help the agent see what you are seeing during troubleshooting.

Please use the official HP Support contact options for your country/region.

I understand this is frustrating, particularly since the same issue was previously resolved and has now returned. Hopefully, working directly with the Phone Support team will allow us to take a closer look at what's happening this time.