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AbruzzoLiving
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Message 1 of 4
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i cannot print

HP Recommended
HP ENVY Photo 6230 All-in-One Printer
macOS 10.12 Sierra

I have never been able to print in the normal way so I have always used email to my hpeprint address, which has always worked.

Now even that has stopped working!

Please help since I cannot print out the results from a recent hospital test.

 

Thanks.

3 REPLIES 3
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@AbruzzoLiving

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

What is the error message you get? Is this happening with any specific application? Are you able to print from any other device to this Printer?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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AbruzzoLiving
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Hi 

I do not get an error message!

 

I send the email off to my hpeprint address and nothing happens.

 

 

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Betty0610
HP Support Agent
HP Support Agent
23,284 23,226 1,287 1,222
Message 4 of 4
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HP Recommended

Let's remove and add web services.

 

To remove Web Services using the printer control panel 1. On the printer control panel display, from the Home screen, touch ( HP ePrint ), and then touch (Settings). 2. Touch Remove Web Services.

 

To set up Web Services using the printer control panel 1. On the printer control panel display, from the Home screen, touch ( Setup ). 2. Touch Web Services . 3. Touch Yes to accept the Web Services terms of setup. 4. The printer will automatically check updates and set up Web Services. 5. Touch OK when you see Web Services have been set up successfully. 6. When the printer is connected to the server, the printer prints an information page, and shows Web Services Summary on the screen.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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