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‎08-31-2014 06:58 AM

HP Recommended

I have a HP5525 All in One. I print via airprint from my iPad quite happily. I have to select the printer on the Wi Fi page of my iPad (HP-Print-BE-Deskjet 5520).

 

I am trying to link my Wife's iPad to the printer. It is on the same network and the printer appears on the Wi-Fi page of her iPad but when selected it asks for a password. As far as I know there is no password.

 

Is there a solution or a reset.

 

Thanks in advance

 

Pete Price

7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-01-2014 08:43 AM

HP Recommended

Hi Pete,

 

I think I may have picked you up wrong the first time. There are 2 ways of printing using Airprint.

 

1) Connect both the printer and your iPad to the same network 

 

2) Wi-Fi Direct - this uses the printer as the router so you connect your device directly to the printer. In this case you would be asked for the password (this would be to prevent everyone who is in range being able to use your printer). If this is the case and you are using Wi-Fi Direct, you can get your password by following the steps here http://h10032.www1.hp.com/ctg/Manual/c03353113.pdf The part of interest will be point 2 at the top of page 33

 

Let me know how this goes

Although I am an HP employee, I am speaking for myself and not for HP

Say thanks by clicking "Kudos" on the left in the post that helped you.

View solution in original post

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15 REPLIES 15

‎09-01-2014 03:25 AM

HP Recommended

Hi Pete,

 

This is not something which I have come across but I see a similar post also on the thread so there may be something in common between both. Could you let me know what OS version both are running on?

 

Also, if you would like to try installing the HP ePrint app which is free on the App store, this may be a solution.

 

 

Although I am an HP employee, I am speaking for myself and not for HP

Say thanks by clicking "Kudos" on the left in the post that helped you.
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‎09-01-2014 04:04 AM

HP Recommended
Hi Hogana,

Thanks for your input. Both the iPads are running 7.1.2 (11D257)

I'll try the HP ePrint App but would love to know what the glitch is on airprint!
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‎09-01-2014 04:13 AM

HP Recommended

HiPete,

 

Thanksforthat.

 

I will try to recreate the problem myself on my own printer and feed it back to the relevant people or try find a work around. Your routers password doesn't work by any chance?

 

 

 

Although I am an HP employee, I am speaking for myself and not for HP

Say thanks by clicking "Kudos" on the left in the post that helped you.
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‎09-01-2014 04:33 AM

HP Recommended
I wish it did! Tried that already. The strange thing is that I used the printer via airprint with my old iPad and now with my new one with no problem. It is my Wife's iPad and also my iPhone that are asked for passwords!

Thanks again, Pete Price.
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‎09-01-2014 05:59 AM

HP Recommended
Hi Hogana,

I can't see any 'kudos' prompt anywhere?
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‎09-01-2014 06:26 AM

HP Recommended

Hi Pete,

 

It's the purple icon with the thumbs up. Thanks

Although I am an HP employee, I am speaking for myself and not for HP

Say thanks by clicking "Kudos" on the left in the post that helped you.
Was this reply helpful? Yes No

‎09-01-2014 08:43 AM

HP Recommended

Hi Pete,

 

I think I may have picked you up wrong the first time. There are 2 ways of printing using Airprint.

 

1) Connect both the printer and your iPad to the same network 

 

2) Wi-Fi Direct - this uses the printer as the router so you connect your device directly to the printer. In this case you would be asked for the password (this would be to prevent everyone who is in range being able to use your printer). If this is the case and you are using Wi-Fi Direct, you can get your password by following the steps here http://h10032.www1.hp.com/ctg/Manual/c03353113.pdf The part of interest will be point 2 at the top of page 33

 

Let me know how this goes

Although I am an HP employee, I am speaking for myself and not for HP

Say thanks by clicking "Kudos" on the left in the post that helped you.
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‎09-01-2014 10:17 AM

HP Recommended
Solved. Absolutely brilliant. Kudos to the Max! I'm not a true techie but I feel that should have been a little less obscure.

My sincere gratitude.

All the best,

Pete Price.
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‎09-02-2014 01:27 AM

HP Recommended

Glad to be of help

Although I am an HP employee, I am speaking for myself and not for HP

Say thanks by clicking "Kudos" on the left in the post that helped you.
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