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Jan167
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Message 1 of 2
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installation

HP Recommended
EnvyPro6455
macOS 10.15 Catalina

When I go to Printer Information next to Installation it says not installed. What does this mean? 

I have been using the printer, is this related to another setting? Help

 

 

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Jan167, Welcome to the HP Support Community!

 

It seems the HP Utility is not installed on the MAC.

Click here to download the same and to view printer information.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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