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‎09-24-2017 11:42 AM - last edited on ‎09-24-2017 01:15 PM by Retired

HP Recommended

Cannot print photographs from iOS11 after the recent upgrade to my HP Eny 5640.  Grateful for assistance please.

 

 

Thank you

 

Mike

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-25-2017 03:00 PM

HP Recommended

 

 

Hi @mikegunill,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query. I'll be more than glad to help you.

I understand that you are unable to print photographs from HP ENVY 5640 e-All-in-One Printer iOS11 after the recent upgrade.

 

Let's go through a few steps that may help to fix this issue.

 

And here are a few steps in the link: Print and Scan from the HP Smart App (Android, Apple iOS)

 

Let me know if this works.
 

You have a good day ahead.

 

 

Rainbow23 - HP Support.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-25-2017 03:00 PM

HP Recommended

 

 

Hi @mikegunill,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query. I'll be more than glad to help you.

I understand that you are unable to print photographs from HP ENVY 5640 e-All-in-One Printer iOS11 after the recent upgrade.

 

Let's go through a few steps that may help to fix this issue.

 

And here are a few steps in the link: Print and Scan from the HP Smart App (Android, Apple iOS)

 

Let me know if this works.
 

You have a good day ahead.

 

 

Rainbow23 - HP Support.
Was this reply helpful? Yes No

‎09-25-2017 03:14 PM

HP Recommended

Thank you for your reply, I am grateful.  This morning it started to work again.  I didn't do very much, restarted items etc., but everything is back to normal.  I can't explain this, but it is.

 

Thank you for your support.

 

 

Mike

Was this reply helpful? Yes No

‎09-26-2017 11:22 AM

HP Recommended

 

 

Hi @mikegunill,

You are welcome.

 

I am happy to know that the issue has resolved.

 

I also appreciate your time and patience in going through the troubleshooting steps.

 

Feel free to ask your queries in future in this forum and we will there always to help you.

 

You have a good day ahead.

 

 

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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