paper mismatch error even after complete reset for hp deskjet plus 4120

[Sami-N]

Hp deskjet plus 4120 still gives paper mismatch error even after complete reset and firmware update.

[Dragon-Fur]

@Sami-N 

Welcome to the HP Community --

Without any context, it's difficult to imagine what you are doing and where you are seeing the error.

I can certainly imagine the error condition - I just know know how you got from "here" to "there".

Have you ever been able to print with this printer?

OK - we can guess...

Some of the important bits...

What is the Operating System / version on your device (computer, tablet, phone)?

Do the settings in the job configuration / job setup AND the Tray and Paper Settings in the Embedded Web Server (EWS) match?

Are you using a Supported paper size and type?

and / or

Are you trying to use a Custom Size paper form?

A couple of examples

===========================

Printer - Specifications

Product Specifications for the HP DeskJet Plus 4120 All-in-One Printer (3XV14B)

Paper handling

Input capacity	Up to 60 sheets
Standard input capacity (cards)	Up to 20 cards
Standard input capacity (envelopes)	Up to 5
Output capacity	Up to 25 sheets
Media sizes supported (metric)	A4; B5; A6; DL envelope
Media types	Plain paper, photo paper, brochure paper, envelopes and other specialty inkjet papers
Media weight supported (metric)	A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²
Borderless printing	No

- and -

Reminder

At this writing, DeskJet printers (including this one) require a larger margin along the bottom edge --

12.7mm (1/2 inch)

Borderless Printing

No

Print Margin Bottom (A4)	12.7 mm
Print Margin Left (A4)	3 mm
Print Margin Right (A4)	3 mm
Print Margin Top (A4)	3 mm

There is no software, firmware, or alignment that changes the larger margin requirement.

The solution is to keep all data inside of 1/2 inch on the bottom edge.  This includes all page numbers, footer information, or other notations.

Next,

===========================

Printer - Tray and Paper

Load Paper

User Guide 

Starting on Page 12

Next,

Check / Adjust Tray and Paper settings in the Embedded Web Server (EWS).

EWS > HP Document / How-to (Original Format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Open your Browser > Type / enter the Printer IP address into URL / Address bar

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

Example - EWS - Tray and Paper

Retain_Printing_Preferences_20

 Next,

===========================

Printer - Job Configuration

The rest depends on your Operating System / version and the application / software you are using to open, view, configure, and submit the job. 

Example - HP Smart - Windows - Simple Photo Print

HP_Smart_Win_Print_Photo_4x6_All_3

Example - HP Smart - Windows - Simple PDF Print

HP_Smart_Win_PDF_Print_9

Example - HP Smart - Mobile - PDF Print

HP_Smart_Mobile_PDF_Print_Transform_14

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet Plus 4120 All-in-One Printer  

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Question / Concern Answered, Click my Post "Accept as Solution"