• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-27-2021 06:52 PM

HP Recommended
Product: HP 5055:
Operating System: Microsoft Windows 10 (32-bit)

HP envy 5000 series

Category:
5 REPLIES 5

‎07-30-2021 10:44 AM

HP Recommended

@c211

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes to your printer? 
  • Are you getting any error messages or codes?
  • Have you tried any troubleshooting steps?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎08-02-2021 03:13 PM

HP Recommended

I changed the ink

Was this reply helpful? Yes No

‎08-03-2021 03:05 PM

HP Recommended

@c211

Thank you for posting back. 

 

Are you able to print now without a paper mismatch error?

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎08-12-2021 01:45 PM

HP Recommended

No. It happened when family member was replacing cartridge

 

Was this reply helpful? Yes No

‎08-17-2021 03:52 PM

HP Recommended

@Njfei

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes to your printer? 
  • Are you getting any error messages or codes?
  • Have you tried any troubleshooting steps?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.