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HP Recommended
HP 5055:
Microsoft Windows 10 (32-bit)

HP envy 5000 series

5 REPLIES 5
HP Recommended

@c211

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes to your printer? 
  • Are you getting any error messages or codes?
  • Have you tried any troubleshooting steps?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

HP Recommended

I changed the ink

HP Recommended

@c211

Thank you for posting back. 

 

Are you able to print now without a paper mismatch error?

ECHO_LAKE
I am an HP Employee

HP Recommended

No. It happened when family member was replacing cartridge

 

HP Recommended

@Njfei

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes to your printer? 
  • Are you getting any error messages or codes?
  • Have you tried any troubleshooting steps?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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