printer email

[Julie1979201]

I cannot locate my email address thru the hp smart app. It is not located beside my printer. I know the information needed to email but I don't remember the format. For instance (removed)Just can't remember.

[Max3Aj]

Hey @Julie1979201, Welcome to HP Support Community. 👋

Thank you for posting your query, I will be glad to help you. 
Your HP ENVY 6458e uses HP ePrint, which assigns an email address to your printer. If you cannot find the printer's email address in the HP Smart app, try the following methods:

1. Check the Printer Information Report

>On your printer, press the Information (i) button or hold it for a few seconds.

>A Printer Information Page should print, which includes the printer's email address (if ePrint is enabled).

2. Use the HP Smart App

>Open HP Smart on your device.

>Select your HP ENVY 6458e.

>Click on Advanced Settings or Web Services.

>Look for the printer’s email address under the Web Services or ePrint section.

3. Check Your HP Account (HP Smart / HP Connected)

>Visit HP Smart and sign in with your account.

>Select your printer under Devices.

>Look under Web Services to find the printer’s email address.

4. Print the Web Services Report

>Press and hold the Wireless and Information buttons together.

>The Web Services Information Page will print, which should include the ePrint email address.

>If you still can't find the email format, it usually looks like this: yourprinterID@hpeprint.com

If needed, you can reset Web Services and get a new ePrint email.

I hope this helps. 😇

Take care and have a good day. 🙂

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support