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Locked

‎06-28-2021 03:59 PM

HP Recommended
Product: Hp 2300
Operating System: Microsoft Windows 10 (64-bit)

printer keeps telling me  it's busy or shutting down when I try to print.  I've printed before from my phone, ipad and laptop.  now none work.  I changed ink and paper is full its like  something is stuck. all is clear.

Category:
1 REPLY 1

‎07-01-2021 02:21 PM

HP Recommended

@nets79us

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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