printer set up postal code

[KPUBS]

I am installing my printer.  I need to enter a postal code. Everytime I type in my postal code, it tells me to enter a valid postal code. What do I do???

[Jeet_singh]

Hi @KPUBS,

Thanks for reaching out to the HP Support Forums for a solution to your postal code entry issue.

I understand that you are trying to enter your postal code but you are being told that the postal code you are entering is invalid. I would like to help.

Are you trying to enroll with HP Instant Ink, or trying to place an online order?

Have you selected the correct country?

Have you tried making sure the space in the postal code is there, or taking the space out?

Recommend you try to setup the printer by skipping the postal code or make sure to select a different country during setup.

This should resolve the concern you are facing. 

If this does not resolve the issue, please provide the screenshots of the message. 

Please respond to this post with the details for further assistance.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world

Available and ready to help.

Regards,

[kees74]

Same problem, unfortunately.

Does not recognise my postal code in Sao Paulo, Brazil. Tried all possible combination, with and without the digit, space etc. 

If I click back, the screen is blank and won't refresh. Right clicking forward gets me back to the postal code "required field" and won't let me continue.

[bryantpon]

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@KPUBS wrote:

I am installing my printer.  I need to enter a postal code. Everytime I type in my postal code, it tells me to enter a valid postal code. What do I do???

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[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
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3. Error message (if any)
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