printer will not accept wireless password.

[valligator]

I just got a new router, and needed to connect my printer to my new network. I have switched over all of my other devices, but when I input my network password, the printer tells me it is incorrect. I have tried it at least 50 times, with no luck.  Since all of my other devices are connected, I know that the password I have been typing in is correct. I even downloaded the driver from online to connect to wireless, but got the same message. password incorrect. I am getting frustrated and not sure what to do next.

[Dvortex]

Hello, @valligator – Hope you are well 🙂

Thank you for engaging in HP Support Forums. I am glad to be of your assistance!

I understand your printer is not accepting the new router password. What type of encryption are you using on your router? Is this a WPA or WPA2 password? Please let me know.

Also, the printer will only connect to a 2.4 GHz network. /hence make sure the router network mode is set to 2.4 GHz.

If the issue persists, I'd suggest you to completely reset the printer. I am sending you a private message to perform the reset on your printer. Please click on the mailbox icon at the top-right corner to access your inbox.

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[valligator · Accepted solution]

hi,

thanks for responding. it is a wpa2, i will try a reset right now

[swthrt43]

had the same issue with my HP photosmart 7520 and fixed it very simply. I noticed the error kept saying invalid WPA. Turns out, my  modem settings had it as a WPA2. Changed it to WPA and it worked! Sharing to save people calls to the cable co. and modem changes.