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‎12-26-2019 09:44 AM

HP Recommended
Product: Officejet 6230
Operating System: macOS 10.12 Sierra

Installing Officejet 6230 and the wireless network is not showing up on any devices to connect - software download, phone, or WPS connection with router. I've run all the HP troubleshooting, virtual agent suggestions, & including restarting everything. Help!

1 REPLY 1

‎12-28-2019 11:31 AM

HP Recommended

Hi @McClary

Welcome to the HP Support Community. I'd be happy to assist you with the Wireless connectivity issue.

 

Make sure other devices are able to connect to your wireless network.

  • Make sure the printer and the MAC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the MAC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
  • The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.

Restart the network devices

  1. Turn off the Router, Printer, and the computer/ mobile devices.
  2. Wait for 60 seconds.
  3. Turn on the Router first and wait for all the lights to stabilize.
  4. Turn on the printer and allow it to configure itself.
  5. Turn on the computer/ mobile devices. Try connecting the printer again.

If the issue persists, restore the network settings on the printer and try again

On the printer control panel, press and hold the Wireless button and the Cancel button together, approximately five seconds, and then release the buttons.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

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