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‎12-17-2023 01:43 PM

HP Recommended

Laser Jet M404 was printing OK from my phone until today. No changes made on my end. It is connected wirelessly and works fine from my Win11 PC. We have two phones on the wi-fi: a Pixel 7A and a Pixel 3A XL. Both worked fine via the HP print plug in. Sometimes it would say "printer not found" but we could then select it from the menu and it worked. The HP smart app allows to select one of the HP printer reports and that works from my phone. However, selecting a PDF doc via the HP Smart App fails. We have the latest version of HP Smart APP and the HP Print Plug-in.

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1 REPLY 1

‎12-17-2023 01:51 PM

HP Recommended

In addition, sometimes when we try to print from phone, the printer displays a error message and restarts: 0xb37b8009.

Never a problem from the Win 11 PC, but both phones fail.

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