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‎05-29-2019 09:17 AM

HP Recommended
Operating System: Microsoft Windows 8.1 (64-bit)

Help me to get my laptop talking to my HP web connected printer.  Had to purchase a new modem and this has resulted in my computer only, the other computer works beautifully, telling me I'm off line.  All areas tell my I'm on line but the printer

3 REPLIES 3

‎05-30-2019 05:29 PM

HP Recommended

@42Princess

Thank you for joining the HP Community

 

Could you please help me with the exact model name or the product number for the printer?

Is the copy working fine? (if available)

 

 Keep me posted.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎06-01-2019 06:39 AM

HP Recommended

It must have been "operator error" .  I had originally used  HP Print & Scan Doctor and went through the process but nothing worked.  Patience here - I unplugged the modem, turned off the printer and started over.  Plugged in the model and let it do its thing and then turned on the printer and they started talking to each other and it worked.  I would suggest trying this process and see if it works.

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‎06-01-2019 11:02 AM

HP Recommended

@42Princess

 

Thanks for the input.

 

I'm glad to hear you found the solution you were looking for.

 

Take care now and do have a great week ahead.

:)Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
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