why does nothing work with HP

[CLORT]

Nothing is working with HP.  My printer won't log onto the network and the HP app won't load so I can't log onto my account to do a factory reset.  I am forced to cancel my subscription as I can't use the printer and have tried now for over a week to get it working.  I have tried all of the suggestions and nothing is working. 

[Hawks_Eye]

Hi @CLORT 

Welcome to the HP Support Community! Thanks for posting your query! 

We're here to help you get back up and running.

Thanks for laying that out—sounds incredibly frustrating, especially after trying so many things already. Let’s slow it down and get a clear picture so we can pinpoint what’s going wrong. I’ll ask a few focused questions to help isolate the issue:

1. Printer Details

• What’s the exact model of your HP printer (e.g., HP Smart Tank 580, OfficeJet Pro 9015)?
• Is it a Wi-Fi-only model, or does it also support USB or Ethernet?

2. Network Environment

• Are you trying to connect to a home Wi-Fi network or a work/school network?
• Is the Wi-Fi network 2.4 GHz, 5 GHz, or dual-band?
• Have there been any recent changes to your router, network name (SSID), or password?

3. Printer Behavior

• What exactly happens when you try to connect the printer to Wi-Fi? Any error messages or blinking lights?
• Is the printer showing as offline or disconnected in the HP Smart app?

4. HP Smart App & Account Access

• What device are you using to run the HP Smart app (e.g., Android phone, iPhone, Windows PC)?
• What happens when you try to open the HP Smart app—does it crash, freeze, or fail to load?
• Are you able to access your HP account via a browser at https://www.hp.com, or is that also blocked?

5. Subscription & Reset Attempts

• Are you using HP Instant Ink or another subscription service?
• Have you tried any kind of reset on the printer itself (e.g., network reset, partial reset), even without the app?

Once I have these details, I’ll guide you through the most effective next steps—tailored to your setup and what you’ve already tried.

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.