wrong printer model number on the web for my hpconnected.com account

[Susan101010]

I have an HP8720 printer.  I went online today to see if I could actually email a file to my printer & have it printed.  When I signed into my hpconnected.com account, it was showing that my printer is HP8727.  This is incorrect.  I don't even know what a HP8727 printer is.  My printer is HP8720.  I don't know how to change this online.

I did try to send an email to my prnter with a file.  My HP8720 printer did print the file.  But I'm still baffled that it lists my printer as HP8727.  Is there a way to get that changed?

[Kumar0307]

Hi @Susan101010

Welcome to the HP Support Community. I'd be happy to assist you.

HP OfficeJet Pro 8727 All-in-One Printer belongs to HP OfficeJet Pro 8720 printer series. Kindly check the serial number and the product number of the printer which will be you the correct information about the printer. You may go to HP support site and enter your serial number in the search box and click on 'submit' to check the details.

Refer to this document to know how to find the Product Name or Product Number.

Note: Do not post the serial number in a public post for security reasons.

• I've sent you a private message, kindly reply with the serial number and the product number of the printer for further assistance.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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