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‎11-10-2013 01:35 PM

HP Recommended

Im having the same problem as this guy but I have the HP envy 15z-j100

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‎11-12-2013 09:39 AM

HP Recommended

BrandonJohnsonx

 

I am linking you to the IDT High-Definition (HD) Audio Driver version 6.10.6425.0 I would recommend that you download and install for your audio issue.

 

IDT High-Definition (HD) Audio Driver

http://ftp.hp.com/pub/softpaq/sp59001-59500/sp59154.exe

 

Please re-post if you have any further questions or concerns


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP

Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
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‎01-16-2014 12:42 PM

HP Recommended

hello i have the same problem(windows 😎 how do i go about doing it , do i follw the same steps as the other people?

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‎01-27-2014 12:27 PM - last edited on ‎04-20-2016 11:56 AM by HP Administrator

HP Recommended

Hello mmarvin41093,

 

Welcome to the HP Forums, I hope you enjoy your experience!

 

I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number we can provide you with accurate information.

 

How Do I Find My Model Number or Product Number?

http://support.hp.com/us-en/document/c00033108

 

Which Windows operating system am I running?

http://windows.microsoft.com/en-CA/windows/which-operating-system

 

Is the Windows Version on My Computer 32-bit or 64-bit?

http://support.hp.com/us-en/document/c02033168

 

Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP

Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
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‎02-08-2014 08:38 AM

HP Recommended

I am having the same issue, but my computer is Windows 8, 64 bit product #E9G87UA#ABA, AMD A6-5200APU w/Radeon(TM)HDGraphics 2.0ghz.  

 

Please help not sure exactly what to do.

 

rdoyle

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‎04-17-2014 02:54 PM

HP Recommended

I have a problem on my audio device "speaker not plugged in" after replace the new display card...i has update the new driver from compaq, but it still not working.. plss help meUntitled.gif

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‎06-05-2014 11:54 AM

HP Recommended

Hello Sir,

 

I have the same problem here, but my device list have no  IDT Audio,

 

I am using

AMD High Definition Audio Device

CyberLink WebCam Virtual Driver

Realtek High Definition Audio

 

have tell me what should i do please,

 

looking forward to hear from you.

 

QYin

 

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‎09-23-2014 05:56 AM - edited ‎09-23-2014 06:01 AM

HP Recommended

Hello,

My laptop has a similar problem.No sound when I place any media. Please direct me to the right IDT installer. My laptop is an HP 655 Notebook, C4X94EA#ACQ (Product Number) running on Windows 8 64 bit.

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‎09-23-2014 06:20 PM

HP Recommended
Hello can someone help me, I'm having a problem with a laptop sound out put.
It gives no sound even when I connect external sneakers but I was able to get sound when I used a blue tooth speaker
My laptop details
HP 655
Windows 8
Device manager has no warning
sound, video and game controllers has
AMD High Definition Audio Device
Bluetooth Audio Device
Realtek High Definition Audio
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‎10-15-2014 12:54 PM

HP Recommended
 Hi,
 
I have the same problem, I have your explanation also conducted so only the program says that the IDT software package does not get supported by the hardware. I do have windows 8.1 I do not know whether this has something to do with it. if this is what it has to do, you could then give the link

Greeting,
Eelse Weidenaar
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