08-18-2019 11:46 AM
A very high pitched alarm sound will play from only the left speaker on the bottom of the computer when any audio sound is played. This is for the short sounds associated with different actions on the computer or any sort of music/video that is played. The alarm sound will last longer than the audio is on. This sound is independent of the volume settings and will happen even if all sounds are muted on the computer. The only time it does not happen is when my bluetooth speaker is connected. or my headphones are plugged in.
I tried updating the BIOS and restoring the factory audio settings but that did not seem to work. Anyone else with this problem find a solution?
08-20-2019 01:59 PM
Hey there! @hcp1031,
Were there any recent windows update on the PC?
Have you installed any antivirus software on the PC?
Please share the product number of the PC to assist you better.
If you have installed antivirus software try disabling the software and check if the issue persists.
Try the steps recommended below.
First, running the audio troubleshooter - open Start > Settings > Update & security > Troubleshoot
Scroll down, select Playing audio
Click Run the troubleshooter
Turn Off Audio Enhancements in Windows 10
In the taskbar search, type ‘Sound’ and select Sound Control Panel item from the list of results.
The Sound properties box will open. Under the Playback tab, right-click the Default Device – Speakers/Headphones and select Properties.
In the Speakers Properties box which opens, switch to the Enhancements tab, select the Disable all enhancements check box.
Now try to play your audio device. Does it work?
Also, try the steps recommended below.
Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight Realtek Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High definition Audio.
At the prompt to reboot, click Yes.
If the issue still persists try the steps recommended below.
Lastly, uninstall the audio driver from the device manager and update the Audio driver and BIOS using the HP support assistant.
You can update drivers on the PC using HP support assistant.
Refer this article to know more information about using HP support assistant.
Let me know if this helps!
Have a great day!
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