cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 3
127
Flag Post

Solved!

Audio B&O problems

HP Recommended
HP Pavilion Laptop 15-cw1005
Microsoft Windows 10 (32-bit)

hi i bought my computer a month ago and two days ago i was listening to music then suddenly the volume turned down and now it fluctuates between high and low. I was never attended to my warranty service number. Update and reinstall the drivers, nothing worked. I need help please

2 REPLIES 2
Highlighted
Level 19
Level 19
83,987 83,878 10,558 22,644
Message 2 of 3
Flag Post
HP Recommended

@Cristina0308 

 

This is something to do with AMD drivers. Please


(a) Uninstall Audio driver

(b) do a cleanup using following information/fix:

      https://www.amd.com/en/support/kb/faq/gpu-601
     https://drivers.amd.com/drivers/amdcleanuputility.exe

(c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Highlighted
New member
1 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thank you !! your suggestion worked great!

Much appreciated!

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation