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‎06-29-2020 10:55 AM

HP Recommended
Product: HP Pavilion Laptop 15-cw1005
Operating System: Microsoft Windows 10 (32-bit)

hi i bought my computer a month ago and two days ago i was listening to music then suddenly the volume turned down and now it fluctuates between high and low. I was never attended to my warranty service number. Update and reinstall the drivers, nothing worked. I need help please

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-29-2020 01:51 PM

HP Recommended

@Cristina0308 

 

This is something to do with AMD drivers. Please


(a) Uninstall Audio driver

(b) do a cleanup using following information/fix:

      https://www.amd.com/en/support/kb/faq/gpu-601
     https://drivers.amd.com/drivers/amdcleanuputility.exe

(c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎06-29-2020 01:51 PM

HP Recommended

@Cristina0308 

 

This is something to do with AMD drivers. Please


(a) Uninstall Audio driver

(b) do a cleanup using following information/fix:

      https://www.amd.com/en/support/kb/faq/gpu-601
     https://drivers.amd.com/drivers/amdcleanuputility.exe

(c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-29-2020 02:52 PM

HP Recommended

Thank you !! your suggestion worked great!

Much appreciated!

Was this reply helpful? Yes No
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