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- HP Community
- Notebooks
- Notebook Audio
- Audio Issue with HP ProBook 450 G6
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11-26-2020 11:39 AM
Hello,
while playing video or music the audio sounds normal but at some point it automatically become weird.
It is like all the background sounds turn down the volume and I can mostly hear only the main voice.
Any help?
Thanks,
Diego
Solved! Go to Solution.
Accepted Solutions
11-26-2020 01:23 PM
Please do a clean install Audio software/driver, this should help.
(a) Download the following driver and save on your computer,
https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102375.exe
(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
11-26-2020 01:23 PM
Please do a clean install Audio software/driver, this should help.
(a) Download the following driver and save on your computer,
https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102375.exe
(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
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