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495713
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Message 1 of 3
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Solved!

Audio Issue with HP ProBook 450 G6

HP Recommended
HP ProBook 450 G6
Microsoft Windows 10 (64-bit)

Hello,

while playing video or music the audio sounds normal but at some point it automatically become weird.

 

It is like all the background sounds turn down the volume and I can mostly hear only the main voice.

Any help?

 

Thanks,

Diego

1 ACCEPTED SOLUTION

Accepted Solutions
banhien
Level 19
Level 19
96,767 65,480 12,536 21,604
Message 2 of 3
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HP Recommended

@495713 

 

Please do a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
                    https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102375.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

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2 REPLIES 2
banhien
Level 19
Level 19
96,767 65,480 12,536 21,604
Message 2 of 3
Flag Post
HP Recommended

@495713 

 

Please do a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
                    https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102375.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

View solution in original post

Was this reply helpful? Yes No
495713
Author
New member
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Message 3 of 3
Flag Post
HP Recommended

Hi Banhien,

 

it is working!

 

Thanks,

Diego

Was this reply helpful? Yes No
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