Solved: Audio Issue with HP ProBook 450 G6 - HP Support Community

495713 · ‎11-26-2020

Hello,

while playing video or music the audio sounds normal but at some point it automatically become weird.

It is like all the background sounds turn down the volume and I can mostly hear only the main voice.

Any help?

Thanks,

Diego

banhien · ‎11-26-2020

@495713

Please do a clean install Audio software/driver, this should help.

(a) Download the following driver and save on your computer,
https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102375.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.

Regards.

BH
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View solution in original post

banhien · ‎11-26-2020

@495713

Please do a clean install Audio software/driver, this should help.

(a) Download the following driver and save on your computer,
https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102375.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

495713 · ‎11-28-2020

Hi Banhien,

it is working!

Thanks,

Diego

Audio Issue with HP ProBook 450 G6

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