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‎03-07-2019 01:51 PM - edited ‎03-07-2019 02:03 PM

HP Recommended
Product: Zbook Studio G5
Operating System: Microsoft Windows 10 (64-bit)

This has happened on numerous occasions now where my audio stops working. If I click the speaker with a red x in the bottom, it immediately pops up a "Detecting problems" dialogue. This doesn't resolve it. I'm on the latest audio drivers from the website. Removing the device from device manager and scanning again doesn't fix it, but a reboot does. When this happens, in device manager the Intel Smart Sound Technology (SST) OED has an exclamation by it with the message:

 

This device cannot start. (Code 10)

FW did not sent FW Ready notification.

 

Forgot to mention: a reboot fixes the problem.

6 people had the same question
3 REPLIES 3

‎03-22-2019 12:22 PM

HP Recommended

Anyone? Is this laptop a lemon?

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‎03-30-2019 02:33 PM

HP Recommended

I have a same issue like you mentioned.... only when i restart the computer it will work again w/o troubles...

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‎11-27-2019 08:27 PM

HP Recommended

I had the issue with sound not working and the warning/error "FW did not sent FW Ready Notification" in the device manager too.

What fixed it for me was enabling Intel AMT/ME in the firmware which I usually disable when setting up new computers.

1 person found this reply helpful
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