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‎09-23-2022 09:36 AM

HP Recommended
Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f1000 (508S1AV)
Operating System: Microsoft Windows 11

While playing any video either through media player or while watching on YouTube. my laptop's Audio and Video pauses and resumes automatically.

Drivers for Audio/Video are up to date. Tried restarting laptop, but nothing works.

It works fine for 2-3 minutes, if personal intervention is done like pausing the video and resuming etc. But again after 2-3 minutes, it starts pausing automatically.

It was working fine earlier. Issue started 3-4 days back.

Plz suggest if someone knows the solution.

2 REPLIES 2

‎09-23-2022 10:50 AM

HP Recommended

Hello @ansh_garg 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎09-24-2022 06:34 AM

HP Recommended

OS Name Microsoft Windows 11 Home Single Language

Version 10.0.22000 Build 22000

System Model HP Spectre x360 2-in-1 Laptop 16-f1xxx

System SKU 6H8W2PA#ACJ

Processor 12th Gen Intel(R) Core(TM) i7-12700H, 2300 Mhz, 14 Core(s), 20 Logical Processor(s)

BIOS Version/Date Insyde F.05, 23-03-2022

 

ansh_garg_0-1664022867179.png

 

 

 

 

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